Terms of service

1. GENERAL CONDITIONS OF SALE.

These conditions of sale are presented to all potential customers with the intention that there may be no errors or misunderstandings when placing your order through this e-commerce website. Placing an order through this website implies acceptance of the conditions of sale. The conditions of sale may not be modified by the buyer except in the case of having been previously agreed in writing between the buyer and the seller. If the seller at any time does not impose one or more of the following conditions, it does not imply that he waives or modifies them for future transactions.

2. DELIVERY OF THE PRODUCT AND RECEIPT OF ORDERS.

Orders are considered delivered within the stipulated time as long as they are delivered directly to the recipient. If the recipient is absent, notification of order availability will be left and such notification will be considered as delivery receipt. The notification will leave a written record of the delivery attempt. For this reason it is very important that you leave us the recipient's phone number to ensure delivery the first time. The seller agrees to an attempt at delivery by order, without having to replace the product or make a refund of the cost of the order if the reason for non-delivery is caused by error of the buyer or recipient (for example, error in address of the recipient or the absence of the recipient).

In the case of a food product, any claim must be made within a maximum period of two days from the time of delivery of the order.

The seller will be exempt from its obligation to deliver in exceptional cases such as: Accidents, fires, strikes, or other causes outside the normal working conditions.

Deliveries are sent to the delivery address indicated by the Customer, within a maximum of 7 working days for deliveries to the Iberian Peninsula and 20 working days abroad for products in stock.

The Customer must bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

If the Customer does not receive the order within the indicated period, he can contact the Cooperativa de la Granadella via telephone 973.13.30.12, or the Contact Information Section of this website.

In the case of a food product, any claim must be made within a maximum period of two days from the time of delivery of the order.

The seller will be exempt from its obligation to deliver in exceptional cases such as: Accidents, fires, strikes, or other causes outside the normal working conditions.

Deliveries are sent to the delivery address indicated by the Customer, within a maximum of 7 working days for deliveries to the Iberian Peninsula and 20 working days abroad for products in stock.

The Customer must bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

The Company sends orders to its customers through UPS of recognized national and international prestige. The delivery date to the Customer's home depends on the availability of the chosen product and the shipping area. Before confirming your order you will be informed about the approximate shipping times. However, these terms may both vary depending on the specific circumstances of each order. In particular, the terms of transport es may be altered by extraordinary incidents on the carrier and by difficulties in the delivery of the goods.

If the Customer does not receive the order within the indicated period, he can contact the Cooperativa de la Granadella via telephone 973.13.30.12, or the Contact Information Section of this website.

3. RETURNS.

For any return the buyer and seller must agree. In the event of a visible and reasonable defect in the order, the buyer is entitled to a refund for the amount of the order or a similar solution agreed between the buyer and seller. In this case the best option is to contact the seller, either by email at: facturacio@aceitedegustus.es, or by calling: 973.13.30.12.

We inform you that you have a right of return on all products purchased in the store. The deadline for exercising your right of return is 2 calendar days from the day you receive the order at home. These products must be returned to their original packaging.

If this is the case, broken shipments must be notified within 24 hours of receipt of the shipment in order to notify the transport company.

The returned order must be delivered together with the delivery note and, if applicable, the invoice issued by the COOPERATIVA DE LA GRANADELLA, running the customer with the return costs. The Customer may return any item purchased from COOPERATIVA DE LA GRANADELLA provided that the products have not been opened or used and retain their original seal or packaging.

If a product other than the one requested by the customer was delivered by mistake of COOPERATIVA DE LA GRANADELLA, the correct product will be delivered to you, collecting the first, without any additional charge for the customer.

If a product has arrived at the customer broken, damaged or in poor condition, COOPERATIVA DE LA GRANADELLA will take care of picking it up at your home, replacing it with another in good condition, at no additional charge.

4. PRODUCT PRICES.

The price of the products is indicated on this e-commerce site at the time of purchase. Prices can be modified on the Web, but never when the order has already been placed. These prices include VAT. The shipping price depends on the distance to the destination town of La Granadella (Lleida).

The prices applicable to each product are those indicated on the website on the date of the order, all of which include value added tax (hereinafter, VAT). However, in accordance with the provisions of Law 37/19992, of 28 December, regulating this tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts the same (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to what is displayed on the website.

In those deliveries of goods that take place in countries not belonging to the European Union, the COOPERATIVA DE LA GRANADELLA, will not assume the cost of taxes and customs duties of each country, these being borne by the recipient of the product.

Shipping costs and their corresponding VAT are always indicated on the order.

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.

The COOPERATIVA DE LA GRANADELLA reserves the right to make on the website, at any time and without prior notice, the modifications it deems appropriate, and may update products and services depending on the market.

5. FORMS OF PAYMENT.

1.- Credit or debit card

Completely secure payment service through the Caixabank (La Caixa) payment gateway. Only the bank will know your card number and personal details.

Credit or debit card (Secure Service). The established form of payment is payment by credit card, committing the service applicant to provide correct and personal data at the time of completing the order request, guaranteed that no false or misleading data is provided. another headline. Transactions made on this Website are always private and guaranteed. All information regarding the card data is encrypted using SSL (Secure Socket Layer) technology. You will be able to use most of the credit card on the market and place your order immediately and conveniently.

2.- Paypal.

No PayPal account required. You can make the payment with your regular card. This form of payment costs € 1.50% in commissions.

The website of the Cooperativa de la Granadella is a secure page, as payments are made through a secure connection, secure connection based on the SSL (Secured Sockets Layer) protocol with 128-bit certificates. This system encrypts the information circulating on Interclean so that it is not legible or can be captured by third parties, ensuring the total confidentiality of our customers and all the operations they perform.

For any queries or clarifications regarding the forms of payment or invoicing of the services do not hesitate to contact our customer service.

6. SERVICE REQUIREMENTS

For the acquisition of the contracted services, it is required exclusively to fill in the purchase form with personal data and payment data.

Once a Purchase Order has been received, COOPERATIVA DE LA GRANADELLA will immediately send a confirmation of the purchase to the e-mail address indicated in the Purchase Order, which will be deemed accepted by the customer to formalize the purchase.

7. LANGUAGE

The language of the contract between refined GRANADELLA Cooperative and the Customer is Catalan, Spanish and, if necessary, English and French as requested by the client.

8. RESPONSIBILITIES OF THE GRANADELLA COOPERATIVE

The COOPERATIVA DE LA GRANADELLA guarantees the quality of the contracted service through the website www.aceitedegustus.es, or, www.olidegustus.com

All the rights guaranteed by the laws in force to consumers and users are guaranteed.

9. CUSTOMER RESPONSIBILITIES

The Customer undertakes to make lawful use of the Services, without contravening current legislation, or harming the rights and interests of third parties.

The Customer guarantees the veracity and accuracy of the data provided when filling out the contract forms, avoiding the cause of damage to the COOPERATIVA DE LA GRANADELLA product of the incorrectness of these.

Failure to comply with any of these Conditions may result in the withdrawal or cancellation of the Services by the COOPERATIVA DE LA GRANADELLA without prior notice to the Customer and without this giving rise to any compensation.