Shipping policy

Orders are considered delivered within the stipulated time as long as they are delivered directly to the recipient. If the recipient is absent, notification of order availability will be left and such notification will be considered as delivery receipt. The notification will leave a written record of the delivery attempt. For this reason it is very important that you leave us the recipient's phone number to ensure delivery the first time. The seller agrees to an attempt at delivery by order, without having to replace the product or make a refund of the cost of the order if the reason for non-delivery is caused by error of the buyer or recipient (for example, error in address of the recipient or the absence of the recipient).

In the case of a food product, any claim must be made within a maximum period of two days from the time of delivery of the order.

The seller will be exempt from its obligation to deliver in exceptional cases such as: Accidents, fires, strikes, or other causes outside the normal working conditions.

Deliveries are sent to the delivery address indicated by the Customer, within a maximum of 2 a 5 working days for deliveries to the Iberian Peninsula and 20 working days abroad for products in stock.

The Customer must bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

The Company sends orders to its customers through UPS of recognized national and international prestige. The delivery date to the Customer's home depends on the availability of the chosen product and the shipping area. Before confirming your order you will be informed about the approximate shipping times. However, these terms may both vary depending on the specific circumstances of each order. In particular, the terms of transport may be altered by extraordinary incidents on the carrier and by difficulties in the delivery of the goods.

If the Customer does not receive the order within the indicated period, he can contact the Cooperativa de la Granadella via telephone 973.13.30.12, or the Contact Information Section of this website.